The Quality Server Support Community is a collaborative network of IT professionals with an interest in Server Management as a profession, as well as providing world class, quality support services to customers. This site is one of a collective community supporting IT Services professionals.
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Our Vision at QualityHelp is to guide IT support folk in the principles and value of quality management through team involvement and sharing.
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published by Satyashr on Tue, 08/01/2013 - 15:15
It is apparant that Documentation is very vital when it comes to supporting any environment. Whether it be a simple and small scale environment or a large and highly complex environment, documentation has a very significant role. If there is a well written proper documentation of how the support activity is to be carried out, the support activity itself becomes a breeze. On the contrary, if there is no documentation of what's being done and how it's to be done, then it becomes very hard to support an environment.
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